We usually respond to all inquiries within 24 hours - often much sooner. If you haven’t heard back from us, please follow the steps below to ensure nothing was missed.
1. Double-check your inbox
Sometimes our messages can be accidentally filtered out. Please make sure to check:
Spam / Junk folders
Promotions or other filtered tabs
Whether your mailbox is full or blocking new messages
If you find our email in a filtered folder, mark it as Not Spam so future replies reach you normally.
2. Use our live chat
If you still can’t locate a response, you can reach us directly through the live chat available in the Help Center - just click the orange icon at the bottom right corner of the screen. Enter what your request is about, and if you can’t find a relevant article, click “Live chat”, enter your details, and start a conversation directly with our Customer Success team.
We’re here to help - thank you for your patience!