Keto Cycle refund policy
If you'd like to get a refund, please contact our customer support within 14 days of purchase and provide detailed information regarding the issue. Please be ready to provide us with some form of visual proof that the product was faulty.
If you would like to submit a refund request, please use the Contact us button below or email us at email@example.com. We kindly ask you to include proof of payment (payment receipt or screenshot from your bank statement) and the email address used to sign up.
All refunds are transferred to the account that initially paid for the product.
Please read more about this policy via our terms and conditions page: https://ketocycle.diet/general-conditions
- If you dispute or charge back the purchase with your credit card provider, we will not be able to refund the transaction, and it might take months until a final resolution is settled upon. Cases closed in the merchant's favor cannot be reversed. So, we kindly ask you to stay patient and give us a chance to resolve the issue directly with you.
- We don't control refunds for the products purchased through Google Play and the App Store. Therefore, to request a refund, follow the steps on the corresponding websites:
Refunds for in-app purchases via Google Play
To request a refund for the purchase made via Google Play, please follow the steps on the Google website: https://support.google.com/googleplay/workflow/9813244?hl=en.
Refunds for in-app purchases via App Store
If you have purchased your subscription via the App Store, you need to request the refund on the Apple website too. Please follow the instructions on this page: https://support.apple.com/en-us/HT204084.