If you'd like to get a refund, please contact our customer support within 14 days of purchase and provide detailed information regarding the issue. Please be ready to provide us with some form of visual proof that the product was faulty.
If you would like to submit a refund request, please use the Contact us button below or email us at firstname.lastname@example.org. We kindly ask you to include proof of payment (payment receipt or screenshot from your bank statement) and the email address used to sign up.
All refunds are transferred to the account that initially paid for the product.
Please read more about this policy via our terms and conditions page: https://ketocycle.diet/general-conditions
If you dispute or charge back the purchase with your credit card provider, we will not be able to refund the transaction, and it might take months until a final resolution is settled upon. Cases closed in the merchant's favor cannot be reversed. So, we kindly ask you to stay patient and give us a chance to resolve the issue directly with you.